IT - Business Systems Analyst - Business Systems Analyst III

Job Description:The Senior IT Business Systems Analyst helps client areas achieve their objectives by serving as a resource across functional boundaries and business areas in the analysis of business and user needs, application of technology solutions. Senior IT Business Systems Analysts lead the integration of multiyear projects with the highest levels of risk, complexity, budget dollars and impact to the business. Provides consultation to define and achieve objectives, identify risk and implement technology solutions. Conducts feasibility studies, prepares user stories/business requirements, and writes system and programming specifications to support the design of possible technology solutions. Provides input into cost estimations and project plans. Supports user acceptance testing, documentation/reporting, and production support. The Senior IT Business Systems Analyst possesses extensive knowledge of assigned business area(s) operations and the IT systems/applications used. May participate on an agile development team. Assigned to complex projects, systems or initiatives. Senior IT Business Systems Analysts lead efforts, oversee work results, provide training and serve as a mentor for other IT Business Systems Analysts.
Provides oversight as well as serves as the functional and technical lead during development, implementation, and testing of highly complex projects (20%)
Drives business architecture design (including Business Process), capability roadmap development and strategy development for the domain (15%)
Responsible for leading/facilitating business requirements gathering and determining technical impacts (10%)
Acts as the design lead working with development lead/technical architect to layout technical design. Reviews and clarifies user stories and user acceptance criteria with the stakeholders to support design (10%)
Assumes the role of product owner as necessary (10%)
Leads the development of system related documentation that includes flow charts, work flow tables, mapping documents, integration specifications and provides system training (10%)
Develops an extensive understanding of the business unit's function and effectively communicates technical issues and solutions in non-technical terms to the business unit (10%)
Leads the production of detailed functional requirements and/or user stories, including non-functional requirements (5%)
Provides oversight for the development of user acceptance criteria, test plans and test cases. Oversees functional/user testing (User Acceptance Testing) and accountable for user sign off of changes (5%)
Oversees the monitoring of system implementation ensuring user satisfaction and be comfortable with being hands on in support of implemented solutions. - Operational readiness, Implementation/Warranty Support, Production support, Project analytics and reporting (5%)
Other duties as assigned
6 or more years work experience in an application development and/or systems analysis role or equivalent combination of transferrable experience and education.
Bachelor's degree in an IT related field or equivalent work experience
Thorough knowledge of Information Technology fields and computer systems
Demonstrated organizational, analytical and interpersonal skills
Strong understanding of integration points of assigned business/systems and processes
Proven leadership abilities including effective knowledge sharing, conflict resolution, facilitation of open discussions, fairness and displaying appropriate levels of assertiveness
Proficient in requirements gathering methodologies and the SDLC
Understanding of a variety of architecture standards and ability to apply them in their design work
Ability to communicate highly complex technical information clearly and articulately for all levels and audiences
Ability to adapt to a rapidly changing environment
High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy.
Extensive knowledge and experience of systems, subsystems, development methodologies, systems architecture, tools and processes that support the assigned business initiative or system.
Experience in applying research methodology to business solutions.
Knowledge of systems development concepts and methods
Experience with business requirements and business process analysis to ensure IT solutions meet the business needs
Experience managing multiple priorities and ability to facilitate adoption of changing priorities
Thorough industry knowledge in related business area and understanding of impact on the organization.
Demonstrated negotiation skills and ability to build relationships.
Excellent communication skills including ability to explain complex technical concepts in a clear and concise manner to audiences with diverse knowledge base.
Experience using Agile methodology
Health care industry related experience is preferred
Knowledge of Contact Center technical and operational processes

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